A Look at Donbet's Account and Terms Rules

Account Rules at Donbet Casino

Registration with Donbets Casino is open to players aged 18 and over who hold one account only. We allow a single profile per user, IP address, device, family, address, phone number, card and e-wallet, and duplicate accounts linked to the same household are closed. Verification requires a name, email and date of birth, a valid ID, passport or driver's licence, and proof of residence no older than three months. Players have 30 days to provide these documents once requested, and records are kept for 10 years under anti-money-laundering rules and 5 years for personal data.

Prohibited Conduct

We do not permit shared accounts: if the same wallet or account is used by two or more players, the accounts are closed and deposits are returned minus a 20% administration fee. Politically exposed persons may also have accounts closed under the same 20% deduction. Bets placed at odds below 1.30 do not count towards wagering requirements, and bonus funds and real money are not separated, so cancelling a bonus removes the bonus itself along with its winnings and any bets placed since activation.

Accounts registered from Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the USA and its dependencies, or FATF blacklisted territories, cannot be opened. Players from Russia and Belarus face account closure under sanctions, with balances retained by us.

Bonus Clauses Players Should Know

Our welcome bonus terms and loyalty offers each carry their own conditions, and the key clauses are listed below.

• The 150% up to £750 + 50 free spins slots offer requires a deposit of £20-500, a 30x wagering requirement on deposit, bonus and free spin winnings, and a maximum stake of £5 per spin within 30 days.
• Deposit bonuses must be activated manually before play begins; they are not combinable and apply to first deposits only.
• Any bonus automatically cancels once the balance falls below £1, unless an open sports bet is pending.
• No-deposit free spin winnings carry a 100x wagering requirement to be cleared within 48 hours, capped at £100.
• Where wagering requirements are tied to a bonus, the maximum withdrawal is capped at 5x the bonus amount, though this cap does not apply to welcome bonuses.
• Unwagered deposits withdrawn before meeting the 1x rollover rule may lose 20% of their value.

Withdrawal and Account Closure Terms

Withdrawal limits at Donbet are set at £7,500 per week and £15,000 per month, with higher thresholds available to VIP Room members. Wins above £15,000 are paid in monthly instalments of up to £15,000, and the maximum win payable per bet or spin is £100,000, excluding jackpots, which are paid in full. Bank transfer withdrawals are processed within 3 banking days, are not available for USD payouts, and may carry intermediary fees of up to £16.

We may apply a 20% administration fee on returned deposits when an account is closed, and fraud cases can carry a termination fee of up to 50%. Accounts left dormant for 12 months are charged £10 per month. Refund requests must be made within 14 days of the issue, or 30 days if the account was accessed by someone else, and remain subject to the same 20% administration fee if funds have not been played.

Complaints must be raised with our support team within 2 months of the issue occurring. If a resolution cannot be reached directly, unresolved cases may be referred to an independent body or the regulator overseeing our licence. Full details on deposit and withdrawal processing sit on our payments page, and account management tools such as time-outs and self-exclusion are explained on our account limits page.