Setting Limits and Self-Exclusion at Donbet

Limits, Time-Outs and Self-Exclusion at Casino Donbets

At Casino Donbets we offer account limits, a time-out and self-exclusion as the core tools for managing play, alongside 24/7 live chat and email support for anyone who wants to adjust them. Self-exclusion runs for a period of 6 months to 5 years, chosen by the player, with 6 months applied by default if no other length is specified. A time-out works in the same way but is meant as a shorter break, and both are requested directly from our support team rather than through an automated panel.

Who can request a limit

Registration with us is open from the age of 18, and the same tools apply to every account regardless of deposit history or VIP rank. Because requests are confirmed by an agent rather than applied instantly by a toggle, we can check the request matches the player on file before the account is adjusted. Account limits, time-outs and self-exclusion are separate settings, so a player can set a deposit limit while keeping the account otherwise open, or move straight to a full exclusion if that is what is needed.

How to Activate a Protection Tool

Every limit, time-out or self-exclusion at our casino is switched on the same way: through a direct request to support, available 24/7 by live chat or email.

1. Contact live chat or email and state which tool is wanted — an account limit, a time-out, or self-exclusion.
2. For self-exclusion, confirm the length: anywhere from 6 months to 5 years, or accept the default 6-month period.
3. An agent verifies the request against the account on file before applying it, so the identity on the account matches the person asking.
4. Once confirmed, the limit, time-out or exclusion is applied to the account; self-exclusion keeps the account closed for the agreed period.
5. To extend, shorten within policy, or ask questions about an active exclusion, the same live chat or email channel is used again.

Because every step runs through a support agent rather than a self-service panel, there is always a human check before a limit changes, which also means requests outside live chat hours are picked up as soon as the 24/7 team is available — in practice, immediately.

What Else Supports Responsible Play

Beyond account limits, time-outs and self-exclusion, we point players towards external support such as Gamblers Anonymous, GamCare and Gambling Therapy, and towards parental control software including CyberPatrol, Net Nanny and CYBERsitter for shared devices. These sit alongside the tools we operate directly on the account and are offered as additional options rather than replacements for a time-out or exclusion.

On the account side, two-factor authentication is available to add a second check at login, which is worth switching on for anyone who shares a device or network. Separately, deposits are expected to be wagered at least 1x; if an account is closed or funds are withdrawn before that, 20% may be deducted from the amount returned, so this is worth knowing before requesting an account closure rather than a straightforward time-out. An account left inactive for 12 months is charged £10 per month, which is a separate matter from self-exclusion and applies to accounts that are simply dormant rather than formally paused.

Players who want the full picture of how these settings sit alongside deposits and payouts can see everything together in our full overview, while deposit and withdrawal mechanics specifically are covered on our payments page.