The Way Donbet Keeps Your Data Secure

Privacy Policy at Donbet Casino

At Donbet Casino we collect the personal data needed to open and run an account: your name, email address and date of birth at registration, followed by identity documents once verification is requested. We ask for a valid ID, passport or driver's licence, together with proof of residence no older than three months, so that we can confirm who holds the account and meet the anti-money-laundering obligations tied to our Curaçao licence.

Why we process your information

We use this data to verify identity, process deposits and withdrawals, administer bonuses, and respond to support requests. Our card payments are also covered by the privacy terms of Wirecard Bank AG, the processor named in our payment flow. If the alphabet on your documents is not Latin or Cyrillic, we carry out video verification instead of standard document checks, so identity can still be confirmed reliably.

We also offer two-factor authentication (2FA) so players can add an extra layer of protection to their login beyond a password.

Data Retention Periods

How long we keep different categories of information depends on the purpose behind the record, as set out below.

These periods are fixed by the obligations attached to our licence rather than by individual request, which is why AML records are held considerably longer than general account data.

Players can exercise a number of rights over how their information is held and used at Donbet.

• Request the documents needed for verification within the 30-day deadline before an account is restricted.
• Ask for a refund of funds that have not been played, submitted within 14 days (30 days if the account was accessed by someone else), subject to an admin fee of up to 20%.
• Raise a complaint with support within 2 months of the issue; unresolved cases can go to an independent body or the regulator.
• Use account limits, time-outs or self-exclusion from 6 months up to 5 years, requested by email, as described on our account limits page.
• Close an account, noting that PEP accounts may be closed with a 20% fee on returned deposits, and shared accounts face the same 20% deduction.

Data Protection and Account Security

Donbet is operated by GTW B.V., licensed by the Curaçao Gaming Authority under licence OGL/2024/250/0115, and our handling of personal data sits within that regulatory framework. Any legal claim relating to how we process data falls under Curaçao law and is heard before a competent Curaçao court.

Players registering from Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the USA and its dependencies, or any FATF-blacklisted country cannot open an account with us, and accounts linked to Russia or Belarus are closed under sanctions rules, with the balance retained. These restrictions apply before any data processing begins, since registration itself is not permitted from those locations.

For details on how payment information connects to deposits and withdrawals, including processing times and limits, see our payments page, and for how your login and password recovery work, visit account login.